Kids Helpline operates seven days a week and 24 hours per day to provide counselling services to Australian children and young people between the ages of 5 and 25 years. If you are a child between these ages and you need support at anytime for any reason, phone the number below at no cost to you and speak with a trained counsellor who will be able to provide you with some support.

Website: kidshelpline.com.au
Free call: 1800 55 1800
Web Chat 

A free 24/7 counselling service for suicide prevention and mental health via telephone, online and video for anyone affected by suicidal thoughts.

Website: suicidecallbackservice.org.au
Contact: 1300 659 467

The Disability Advocacy Service (Uniting Communities) can support families navigating the NDIS. This includes help if you’re having trouble accessing support, or do not agree with an access or funding decision. You may like us to advocate on your behalf or help as you advocate for yourself.

We can also assist if you have an appeal with the Administrative Review Tribunal (ART)

Website: https://www.unitingcommunities.org
Phone: (08) 8202 5960
Country callers: 1300 866 220
Email: das@unitingcommunities.org 

Brain Injury SA provides a range of support to people with a brain injury and their families. They also provide a NDIS support service that is open to everyone.

Website: https://braininjurysa.org.au/
Phone: (08) 8217 7600
Country callers: 1300 733 049
Email: info@braininjurysa.org.au

QLife is for LGBTIQ+ people and their loved ones wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings, or relationships. While QLife does not provide specific advice or treatment for medical conditions, people who contact QLife may do so as a tool to support their mental health including but not limited to depression, anxiety, stress, trauma, gender dysphoria, and loneliness.

QLife does not provide crisis mental health services.

Website: qlife.org.au/get-help
Phone: 1800 184 527
WebChat

For people living in a rural or regional South Australia and have questions about being or supporting those who identify as trans, gender diverse or gender diverse.

SHINE SA’s Gender Connect Country SA is a free service that provides confidential support from peer workers with lived experience of gender diversity, over the phone or via webchat.

Website: shinesa.org.au/gender-connect
Phone: 08 7099 5390
WebChat

A group program for young people aged 12-17 years who identify as gender questioning, gender diverse and transgender. A safe space to build resilience, develop new skills and get peer support.

Where: headspace Port Adelaide – 78-80 St Vincent Street, Port Adelaide
Website: https://headspace.org.au/headspace-centres/portadelaide/queer-quest-2/
Phone: 08 8215 6340
Email: headspaceportadelaide@centacare.org.au

Keeping my Place provides early intervention and support to young people who are living in private rental, but at risk of losing their home as a result of personal or financial crisis. Operated by St John’s Youth Services, the Keeping my Place team respond to the immediate needs expressed by young people at risk of eviction and homelessness. The approach taken encourages young people’s participation to cut through to the core issues preventing them from succeeding, enabling a response that is individualised and tailored to their needs.

Website: http://www.stjohnsyouthservices.org.au/services/keeping-my-place

SYC Housing and Homelessness Support provides a range of services for young people to provide wrap-around support to help young people get and retain a place to stay. It also offers support through a youth skills hub, The Foundry that provides a range of services, programs, and activities to help young people learn the necessary skills to build lasting independence.

Website: https://www.syc.net.au/services/housing-homelessness-support

Ruby’s is a free service for participants and their families. We work alongside parents and the young person to help bring families together who are experiencing relationship difficulties or conflict.  While everybody’s stay at Ruby’s is different, it involves the young person spending time at one of our Ruby’s houses. They can also spend some time at home while going through counselling with their family. Locations include Enfield, Thebarton, Edwardstown and Mount Gambier.

Website: https://www.syc.net.au/services/housing-homelessness-support

Shona Reid is the Training Centre Visitor. Shona promotes and protects the rights of children and young people detained in the Kurlana Tapa Youth Justice Centre. Shona and her team have a range of functions to promote the safety and wellbeing of children and young people detained in the Kurlana Tapa Youth Justice Centre. These include:

• conducting formal inspections of the centre
• promoting the rights and best interests of children and young people in the centre
• advocating for the children and young people, to help resolve issues to do with their care, treatment and control
• inquiring into systemic reform that is needed to improve the quality of their care, treatment and control, as well as the management of the centre
• inquiring into and investigating any matter referred by the Minister for Human Services

Website: https://gcyp.sa.gov.au
Phone: 1800 275 664

Shona Reid is the Guardian for Children and Young People (the Guardian). Shona promotes and advocates for the rights and best interests of children and young people in care in South Australia.

Shona and her team have a range of functions to promote the safety and wellbeing of children and young people in care. These include:

• promoting their rights and best interests
• advocating for them
• monitoring their circumstances to see if their wellbeing needs, rights and interests are being met
• advising the Minister for Child Protection on the quality of care provided to them
• making inquiries and advising the Minister about improvements that are needed to systems which affect their care
• investigating and reporting to the Minister on specific matters referred by the Minister

Website: https://gcyp.sa.gov.au/
Phone: 1800 275 664

Emerging Minds provides resources and guidelines for health professionals, organisations, and families, about improving the mental health and emotional wellbeing of children and young people. It provides resources and guidelines for health professionals and organisations, including information on engaging with and helping children and young people.

Website: emergingminds.com.au

There are 13 headspace centres in communities throughout South Australia that offer in-person, online and phone counselling services, vocational services, and social support groups.

If you are a young person between the age of 12 and 25 years and need support with your mental health, physical health (including sexual health), alcohol or other drug use, or work or study support, headspace can offer support.

Phone: 1800 063 267 (headspace – Adelaide City)
Website www.headspace.org.au/headspace-centres/

eheadspace is part of headspace, Australia’s National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds. eheadspace provides confidential free online and telephone support and counselling to young people in this age group and their families and friends. eheadspace clinicians are experienced youth mental health professionals, social workers, mental health nurses, psychologists and occupational therapists.

Website: headspace.org.au/online-and-phone-support

The eSafety Commissioner has a range of information and resources for young people to help them stay safe online. The Office of the eSafety Commissioner also protects Australian children when they experience cyberbullying by administering a complaints scheme, and by dealing with complaints about prohibited online content.

Website: headspace.org.au/online-and-phone-support

Our Watch presents information on what makes a relationship respectful aimed at primary and secondary school students. It aims to increase young people’s knowledge about what a respectful relationships looks and feels like, including commu- nication, trust and consideration for others in developing and maintaining healthy relationships.

Website: https://education.ourwatch.org.au/resource/the-line-love-is-respect/

ReachOut is the most accessed online mental health service for young people and their parents in Australia. Their trusted self-help information, peer-support program and referral tools save lives by helping young people be well and stay well. The information they offer parents makes it easier for them to help their teenagers too.

Website: http://www.reachout.com/

Parent Helpline is a seven-day, 24-hour telephone information counselling service for a parent, step-parent, grandparent, guardian or carer of an

Parent Helpline is available to parents and carers of children from birth to 5 years living in South Australia. Staff are qualified nurses, social workers and community health workers.

• Requires a minimum amount of personal information about you and your baby/child to be able to provide advice and support
• If you remain anonymous, staff will be able to direct you to generic support and information
• Personal information is confidential and captured within the CaFHS electronic client management record system
• We can provide information about health, behaviour and relationships for parents/carers of young children
• We also offer information on where callers can seek further help
• Our information and advice is based on the latest evidence based research.
• We can also offer virtual appointment bookings.

For more information visit: Parent Helpline South Australia
Phone 1300 364 100

Parenting SA is a partnership between the Department of Human Services and the Women’s and Children’s Health Network to provide free information on raising children for parents, carers and guardians. A wide range of Parenting SA resources is available on topics including raising babies, toddlers, children and young people from birth to 18 years. There are also Guides specially developed for Aboriginal and multicultural families. 

Choose from the links below:

• FREE Parent Easy Guides
• FREE Parenting seminars 
• Parenting information and support
• Parenting SA Shop

For more information visit: www.parenting.sa.gov.au
Phone: 8208 7800
Email:parentingsa@sa.gov.au

Health and medical support to young people aged 12 to 25. Provides support to young people and their families, including counselling about alcohol and other drugs.

My Place is a collaborative program with Yarrow Place and Metropolitan Youth Health to provide specialist therapeutic and health services to young people under guardianship or who have left guardianship and are under 25 years of age, who have been identified as being at risk of a pregnancy that could result in the removal of a child, or who have had a child or children removed into the care system previously. The aim of the program is to reduce the number of early pregnancies, removals, grief and loss, and the resulting impact of trauma on the young person and their children.

SHINE SA’s service and education delivery model works to provide sexual health education, early intervention, health promotion, clinical services and therapeutic counselling. It provides nurse-led and medical clinical assessment, treatment and counselling services. Drop-in clinics provide free responsive access to young people under the age of 30.

Child Abuse Report Line (CARL) is a report line operated by the SA Department for Child Protection. If you have serious concerns or suspect a case of child abuse or neglect please call the CARL report line operating 24 hours a day, seven days a week. Serious concerns include when you suspect a child or infant is in imminent or immediate danger of serious harm, serious injury, chronic neglect, or when a child is in care of the department and you suspect they are being abused or neglected.

Where you believe a child is in imminent or immediate danger call Emergency on 000
Where you have serious concerns about a child’s wellbeing call CARL on 13 14 78.
For non-urgent police assistance call 131 444 
Website: SA Department for Children Protection

Young Deadly Free is a website offering a range of resources on sexually transmitted infections (STIs) and blood borne viruses (BBVs) developed specifically for Aboriginal and Torres Strait Islander young people living in remote communities across Australia. Developed by SAMHRI in consultation with the project consortia and with input from participating communities the resources are delivered in partnership with Aboriginal Community Controlled Health Services and their affiliates.

Website: https://youngdeadlyfree.org.au/for-young-people/

The Commissioner for Equal Opportunity is an independent statutory officer. The Commissioner’s office administers the Equal Opportunity Act 1984 (SA) and:

• Promotes equality of opportunity between citizens of South Australia.
• Prevents certain kinds of discrimination based on sex, race, disability, age or various other grounds.
• Facilitates the participation of citizens in the economic and social life of the community.

The office can:

• help people resolve discrimination, sexual harassment or victimisation complaints
• educate and inform the community of their rights and responsibilities under equal opportunity laws
• undertake independent reviews of workplace culture in South Australian organisations and businesses
• consult on culture change projects for South Australian organisations and businesses
• partner with academic institutions to undertake research in equal opportunity and related areas
• advise government on legislative and policy reforms relating to equal opportunity.

Website: https://www.equalopportunity.sa.gov.au/

Equal Opportunity 4 Schools (EO4Schools) lists information for students and teachers about discrimination, bullying and sexual harrassment.

Website: http://www.eoc.sa.gov.au/eo4schools

The Commission protects and promotes people’s human rights in Australia.

Access to justice

We help people to resolve complaints of discrimination and human rights breaches through our investigation and conciliation services.

More about complaints.

Fairer laws, policies and practices

We review existing and proposed laws, policies and practices and provide expert advice on how they can better protect people’s human rights. We help organisations to protect human rights in their work.

We publish reports on human rights problems and how to fix them.

Education and understanding

We promote understanding, acceptance and public discussion of human rights. We deliver workplace and community human rights education and training.

More about human rights education.

Compliance

We are the regulator for positive duty laws requiring employers and others to address sexual harassment, sex discrimination and other unlawful conduct.

More about positive duty.

Website: https://humanrights.gov.au/

SACAT resolves issues within specific areas of the law. We can hold conferences, conciliations or mediations and formal hearings. We also conduct reviews of government department decisions.

SACAT can resolve:

• Housing and rentals
• Reviews of SACAT decisions
• Mental Health
• Revies of government department decisions
• Births, Deaths and Marriages
• Guardianship Orders
• Consent to medical treatment
• Children and young people
• Equal opportunity
• Administration Orders
• Advance Care Directive
• Disciplinary actions
• Partnerships and Superannuation

Website: https://www.sacat.sa.gov.au/
Phone: 1800 723 767