Mechanisms of Trust

Mechanisms of Trust

What is it? 

Mechanisms of Trust aims to improve feedback mechanisms by partnering with children and young people about how they want to raise concerns, give feedback and express their views and opinions on services they receive.

Background 

During conversations and consultations with children and young people over the past 12 months we have recognised that they are not equipped with the skills and are not encouraged to provide feedback to services that they have received.  They have limited access to ways in which they can give feedback. Stakeholders have also raised this with the Commissioner.

Young people have spoken about the relative difficulty in making a complaint to large departments and systems and the comparative ease in feedback you can provide on social media platforms and other digital applications. Consequently, we know that young people are losing trust in the systems that they cannot promptly and effectively give feedback to.

Update

We are currently researching what feedback mechanisms currently exist in South Australia and what feedback mechanisms look like for children and young people.  We will be providing a report and presenting it to the  relevant stakeholders and wider community.

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